Why A Startup Company Should Integrate Appointment Booking IVR Software?

The startup companies need to be on its toe to stabilize many things. There can be many operations and setups going on in parallel. It is important to ensure that each office entities and resources get utilized in an optimal way. To do this, the wise move can be to automate the routine processes as and when possible. This will free up the key resources from such tasks and can ensure the channelized efforts in the direction of growth.

The appointment booking IVR system can work as one of the most efficacious tool for any startup company. How and why? Let’s explore it in detail.

Appointment Booking IVR System Nitty Gritty
An appointment booking IVR system is integrated with either the existing appointment related utilities such as Google calendar, System clock, etc. or has its own built-in utilities for the same.
When someone calls up to fix an appointment, the IVR system will allow the person to choose the specific time and date from the available options.
On selection of the date and time, the IVR system will schedule an appointment for that time slot for that caller.
The appointment confirmation can be sent via different mediums such as
SMS
Email
Fax

The appointment booking IVR solution will not only send the confirmation to the caller, but will also send a notification to the concern person and will also reflect the same in the calendar.

All these tasks will be done automatically. The IVR system will be programmed with the required logic, voice prompts and call flow, based on the requirement of the startup.

Now, as you know how this solution works, let’s explore how will it be beneficial to the startup organizations?

Potential Inquiries Can Be Handled Gracefully
Each inquiry is very important for a startup. Thus, it is very crucial to take care of each potential inquiry. The IVR system is a tool which will work 24*7 with the same flow. The Appointment booking IVR system will ensure to take calls even in the midnight and schedule an appointment so the lead can be taken further. Moreover, the voice tone of the system will never change as in the case of humans with the mood and time. The manual resources can get tired or anxious, but the system will not. Thus, each prospect will be treated equally with the same warm response.

Recruitment Made Easy
The startup used to recruit many people as they need manpower and skilled resources in mass. Now, putting a dedicated resource to take calls of the candidates, filtering them and scheduling an interview could be a waste of time and resource. Specifically, at a stage when each resource and every single moment should be used wisely. Here, the appointment booking IVR system can rescue you. It can be programmed to take the first phase interview of the caller to test the basic skills by simple Q and A. If the candidate gets through this process successfully, the system itself can schedule an interview appointment for further screening.

These are top two use cases of the appointment booking interactive voice response system. There can be many more such use cases which will automate the appointment scheduling task of the startup to utilize the available resources at its best and pave its way towards the success.