VoIP Features And Benefits For Small Businesses

Business VoIP telephone systems are ideal for small to medium-sized concerns. They offer a host of advantages and features that organizations can use to improve ROI and conversions. Basic options include call-waiting feature, voicemail, toll free numbers, remote operations and call forwarding. Beyond that you can also benefit from other possibilities like,

• Buzzer integration with door phone: now you can integrate your door analog phone for facilitating two-way visitors call. You can also unlock door using the phone adding to the security feature of your building manifolds.

• E-mail transcriptions and voicemails: VoIP opens up a world of possibilities for the organizations. For example, transcribe your voicemail directly into e-mails to send to your clients, partners and even customers. You no more need to scribble down addresses, names and numbers. You can read your digital mails anytime you want. Also, this allows you to search, file, delete and organize voicemails not possible any other way.

• Improve upon the hold music: with busy lines and plenty of customers waiting, keeping them on hold is a regular business technique. Now you can make this waiting more bearable by letting them hear something they would love to listen. Instead of the boring and cliché elevator music, you can liven up the hold time as well.

• Follow me/find me call routing: with VoIP phones call routing with follow me or find me options can improve the experiences for mobile workers. You can create a number list where they will be able to find you before getting to the voicemails. When the caller has exhausted all the possible options, they can find a resort to the voicemails. But this no longer remains the only choice if the first phone call does not go through.

• Reports regarding bandwidth utilization: when it comes to decision making regarding energy and time, businesses need to track the data. Cloud based and managed VoIP will give accurate information regarding the utilization of bandwidth. This way you can view the usage of data over time. You will also get detailed reports regarding outbound/inbound calls. It will provide such information like call history of the company, rate centers, origination, duration, cost, and destinations etc.

• Screening of the calls: this is extremely handy for small business scenario. Look at the caller ID of incoming calls and make decisions accordingly. You may treat it based upon the seriousness or choose to ignore it completely.

• Benefit from coaching tools: monitoring and training employees does not have to be a difficult process. You can do it easily using your VoIP systems while on call. Whisper and barge features can prove to be helpful in this regard. With barge, you can drop in on the calls between the rep and the customer. If needed, alert them regarding possible course of actions. With whisper you can provide tips, advice, or information while on call.

Do not stay left behind; enjoy the positives of latest technology that involves VoIP phone system. For more information, visit the website Voicemine.com.