Everything You Want Know Know About PBX Software Solution

As a business owner, one need to make sure he adopts the latest trends and technologies. The even more important thing is to keep eyes on the inventions, which can help them to reduce the expenses and increase the revenue generation. This is the reason business people around the globe are moving towards the VoIP. VoIP uses Internet Protocol to transmit the audio, video, and multimedia data over a single line. This maintains the call quality and reduces the communication cost tremendously. If you are one of such business owners who is unaware about this extraordinary invention of the technology or the one who knows about it, but curious to know more about it so you can take a decision of whether to make it part of your business or not, then this article is going to be the best resource you can refer to. This article will share the details of one of the best inventions of the VoIP technology, namely, PBX Software Solution.

The PBX can work as a basic yet the most important tool for any business organization. The full form of PBX is Private Branch Exchange. The PBX software needs to get installed on the server of the company. Once it is installed on the server of the company, it can be used to take benefit of simple to advanced communication. To understand it with a little more insight has a look at the key features of the PBX solution listed below:

• Audio calling

• Video calling

• Conferencing

• Call routing

• Call forwarding

• Call hold

• Call parking

• Call retrieval

• Call recording

• Call transfer

• Caller id

• Music on hold

• Call broadcasting

• Interactive voice response system

• Auto attendant

• Ring group

• Whitelisting

• Blacklisting

• Call detail reporting

• Call logs

• And more

The above listed feature list is just a glimpse, the PBX solution can offer many more features to the businesses. To take benefit of all these features of the PBX solution as a business owner you have two options available.

1. On-premises PBX Solution

1. Hosted PBX Solution

To help your decision of taking which PBX is best for you, here is the brief of the above listed two PBX solutions.

In On Premises PBX Solution, the PBX software will be installed on your own server. You need to pay an upfront cost of purchasing the PBX software and server. The operations and maintenance of the PBX solution will be your responsibility. The benefit of the on premises PBX solution is that you have the complete ownership of the system. Moreover, you can get the customized solution with the specific features which fits your business communication needs. You can make changes in the features and call lines as well as extensions as and when you wish to. In a nutshell, complete ownership of the system.

In Hosted PBX Solution, the PBX software will reside on the server of the PBX service provider. He will have the access of the software and related system. You need to pay him the monthly fees based on the PBX services you have opted for. Here, the service provider will take care of the system on his own. The benefit of this type of PBX solution is that you don’t need to make any upfront investment as well as you also don’t need to take the hassle of keeping the system up and running as it is the job of the service provider. However, you will not have the ownership of the solution. You might have to pay for the features you are not using as those can be the part of the package you have selected. Also, you need to be dependent on the service provider for each small to big change you want to have in your PBX system.

The on premises PBX solution is best for the large scaled business who can bear the first time investment as well as have huge communication requirements. Also, the companies who have many extensions which might increase in the future should also go for the on premises PBX solution. The hosted PBX system is best for the startups or the companies which have limited communication and collaboration requirements.