Raise the efficiency of your business with the increased functionalities of Auto Attendant

Taking Auto Attendant into the consideration, it is more of a virtual receptionist sitting in your premises to attend calls. In simpler words, your calls get automatically attended in the absence of any real attendant. The caller hears a recorded clip that includes greetings and a small introduction to the services. Moreover, some come with additional operations such as pressing some keys to retrieve information. There is no hardware installed to  avail such service and it works automatically i.e. with no receptionist at the desk. Although, personal response is needed if one needs to go beyond the simple set of menu that is presented.

The functional advantages should be taken in consideration while deciding that whether automated attendant feature is good for your business or not. It is always beneficial for you, if you go hand in hand with the cutting edge technologies. Auto and personal attendants both have their solid niche. Using automatic attendant, you can have the flexibility of using toll free numbers that provides your business with the ability to maintain a local or  national presence. It remains in the hand of users that where to redirect the calls on pressing different keys.

Auto attendant provides the information about the  business and answers some commonly asked questions. For instance, ‘press 1 for customer care, press 2 to have a conversation with executive” and a lot more. Phone keypads are used to make choices and retrieve information. With automatic attendant feature, both caller and the company can remain at their solid niche. It saves time for both. Like if you want to have a conversation with a person sitting in a specific department, you will be provided with an extension. Automatic attendant also introduces the caller to the employee and makes him aware of the incoming calls so that he needs not to hold other important tasks to receive the call. 

Addition of automatic attendant feature to your business will make your several tasks easier and unmixed. With automatic attendant, it becomes very easy to convey messages or whatever information you want to share with the caller. A significant percentage of business calls, automatic attendant can route to extensions and remote phones. During the holding period, additional information about the company can be presented. Auto attendant is a great feature to implement to increase the efficiency of your business and expand your reach to more customers.    

Thanks and stay happy.